General conditions of sale
Article 1: Preamble
« The Camelia bijoux » is a micro-enterprise.
The present general conditions of sale represent all the stipulations which constitute the offer emitted by "The Camelia jewelry", whose registered office is located at 19 rue Saint Castor, 30000 Nîmes, SIRET 82511387100024, hereinafter denominated "The Camelia jewels "or" je ", to any potential purchaser of its products via the website www.thecamelia-bijoux.com, hereinafter referred to as" the buyer "or" the customer ".
The fact of placing an order implies the full and complete adhesion of the customer to the present general conditions of sale. Any contrary condition posed by the customer is unenforceable against The Camelia bijoux. The Camelia bijoux can not be contractually bound by any other document than the present general conditions of sale, and in particular prospectuses or catalogs, which have only an indicative value. The Camelia bijoux reserves the right to modify these general conditions of sale at any time. Any customer can take notice at any time of the general conditions of sale on the site www.thecamelia-bijoux.com (hereinafter "the site"). These general conditions of sale may be subject to change, the conditions applicable are those in force on the site at the date of placing your order.
These general conditions of sale are intended to define the terms of sale between The Camelia bijoux and the user, from ordering to services, through payment and delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up thereof between the contracting parties.
Article 2: Acceptance of conditions
The customer acknowledges having read, at the time of placing the order, the terms and conditions of sale stated on this page and formally accepts them without reservation.
Article 3: Products
The characteristics of the products ordered by the customer are indicated on the product sheets which are in the « E-shop » tab of the site. The products are not guaranteed against normal wear due to regular use or misuse of the product. The photographs illustrating the products are provided for illustrative purposes. Products are offered within the limits of available stocks. The products remain the property of The Camelia jewels until full payment of the price.
The responsibility of The Camelia bijoux can not be engaged in case of non-compliance with the legislation of the country where the product is used.
The products are described and presented with the greatest possible accuracy. However, the characteristics of the products may slightly differ from the statement, in a minimal way, because of the artisanal character of the activity, without the responsibility of The Camelia bijoux can not be engaged. Likewise, we can not guarantee that the colors presented on the photos of this site correspond exactly to the colors of our products. Indeed, the display of colors depends on the device to another according to the color adjustment performed.
The models belong to "The Camelia bijoux" and can not be copied. Any copy of the models will be continued.
Article 3: Price
The prices are indicated in Euros (€) all taxes included except shipping costs. The Camelia bijoux reserves the right to modify these prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the registration of the order.
Article 5: Order
Orders are placed on the site and can only be registered on the site if the user has clearly identified himself by the registration of his coordinates. The contractual information is presented in French. The Camelia bijoux reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order. Any order implies acceptance of prices, these general conditions of sale and the description of products available for sale. In case of order by a professional, The Camelia bijoux will not incur any responsibility for any consequential damages because of the present, loss of exploitation, loss of profit, loss of luck, damage or expenses, which could occur because of the purchase of products. The responsibility of The Camelia bijoux can not be engaged in case of impossibility to finalize an order due to a rupture of the Internet network of the customer or the host of the site, or a technical problem on the site.
Article 6 : Validation
Validation of the order will occur after receipt of full payment of the order (online payment by credit card or Paypal, bank transfer or check sent by mail), including shipping costs.
Article 7 : Disponibility
The products presented are deemed to be available. However, due to the delay between the order and the manual update of the website, or if two customers order the same product at the same time, the responsibility of The Camelia bijoux can not be retained in case of out of stock or unavailability of the product. The orders will be taken into account in the chronological order of payment. In case of failure to perform the contract resulting from the unavailability of the goods ordered, the customer will be informed of this unavailability by email, he may then choose another product or ask to cancel his order. In this case, the customer will be refunded the full amount paid, at the latest in a period of 30 days. In this case The Camelia bijoux can not be held responsible for any damage suffered by the customer, nor held to any damages.
Article 8 : Shipping
Products purchased on the site are delivered by letter followed to the address indicated by the customer during the ordering process. Any additional charges related to an error in your details will be the responsibility of the customer (and not The Camelia jewelry) The Camelia bijoux can not be responsible for the absence or the delivery time in case of force majeure as defined by the French jurisprudence in force, disturbances or general strike, total or partial, in particular of the postal services and means of transport and / or communication, flood, storm, fire. Any delivery longer than normal can not give rise to damages, withholding or cancellation of the order by the buyer. The Camelia bijoux can not be held responsible for consequences due to a delay of forwarding and the loss or the deterioration of your parcel by the postal services, as well as possible customs charges.
If following the loss of a parcel by the postal services, The Camelia bijoux decides to send the parcel again, the buyer will have to pay for the shipping costs of the second parcel, regardless of the amount of the order.
Article 9: Payment
Payment of purchases is by credit card. The sending of the payment is at the expense of the customer, as well as any postal correspondence desired by the customer. A cash settlement is possible for guests living near the premises of The Camelia bijoux; in this case, the amount of shipping costs will not be due.
Article 10: Shipping Costs
Shipping costs are the responsibility of the buyer. At the time of the order, the customer is informed of the amounts related to the weight and the size of the object. The Camelia bijoux reserves the right to change the amount of shipping costs at any time according to the evolution of prices of postal services.
Article 11: Return - Exchange - Refund
The buyer has a withdrawal period of 14 days from receipt of the order to make a request for return of the product for exchange or refund without penalty, with the exception of the forwarding fee at the rate in force on the day of the expedition.
- Defective or non-compliant products:
Defective or non-compliant products may be refunded after sending a photo by the customer to The Camelia via thele formulaire de contact within 48 hours of receipt of the order. The return shipping costs for a product declared non-compliant or defective are taken care of by The Camelia bijoux and refunded to the customer after receipt of the defective products. The assumption of these expenses of return corresponds to the letter rate followed. After this 48 hour restriction period, The Camelia bijoux will not be held responsible.
– Products that don't suit :
You may return the product (s) that will not be in their original packaging and condition, without being worn or damaged, to The Camelia bijoux at your expense, at the address that you will be indicated, for a refund (excluding shipping costs) or an exchange within 14 days after receipt. Please contact The Camelia bijoux via the contact form for the address to return the product (s) to. The product (s) must be returned after the agreement of The Camelia bijoux within a maximum period of 14 days.
- Customized products:
Custom made products can not be returned, exchanged or refunded.
- Products worn or damaged by the customer:
Products worn or damaged by the customer's responsibility, returned incomplete will not be returned, exchanged or refunded.
Article 12: Nominative information
The Camelia bijoux undertakes not to disclose to third parties the information provided by users on the site. These are confidential. They will be used exclusively for the processing of the order and for the personalization of the site according to the preferences noticed at the customers. The data collected on the site are for internal use only and are integrated into a client file, digital and paper. In application of the law N ° 78-17 Informatique et Libertés of January 6, 1978, the customer has a right of access, modification, rectification and opposition on the recorded data concerning him. This right of rectification may be exercised at any time via the contact form on the site.
Article 13: Intellectual Property
All texts, comments, works, illustrations and images reproduced on the site are protected by copyright, trademark and image rights. They are the full property of The Camelia bijoux.
Any total or partial reproduction of the site catalog is strictly prohibited.
Article 14: Applicable Law - Litigation
The responsibility of The Camelia bijoux can not be committed in the case where the non-performance of its obligations would be imputable, either to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by the French jurisprudence . Similarly, The Camelia bijoux can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses. litigation and in the absence of amicable settlement, the French courts are only competent.
Article 15: Modification of the general conditions of sale - Complaints - After-sales service
The Camelia bijoux reserves the right to modify at any time the general conditions of use and sale.
For customer service and any complaint, the customer can contact by e-mail: contact @ the camelia. com (remove the spaces).